Updating to DSM 7.2.1

Preface

So as stated in my last post about the Docker name change, that issue arose from me updating my server to DSM 7.2. Would you believe it if I told you that wasn’t the only issue that I encountered? Along with that whole Docker name change, Synology Drive also messed up, and that included its dependencies like Synology Photos. I had to fix that ASAP as I had many users using those services.

Flashbacks

Not too long ago did I have an issue where I was filling up with storage because by Drive Manager had like 5 backups for every file that my users had on the server so that filled up with space. I believe now there’s only 1 backup or maybe none at all. That was a huge headache but I constantly thought of that incident as I was trying to fix this mistake.

Troubleshooting

So what happened and how did I fix it you ask. Well, it didn’t work. I first noticed it because I have a folder where Super Productivity (it seems I have not written about this program yet, I might have to do so in the future) is located and I back up that folder between my PC, Laptop, and Phone so I can keep track of my daily tasks. Well, it was not syncing with my phone and my phone to PC so I went into the client applications and signed out and signed back in only to find that that did not help at all and it was the same as if I had not done anything. So I went into my web portal and Synology Drive had a pop-up message saying to Please go to Package Center -> Synology Drive Server and click action Run, so I did that multiple times, and to no avail. I did what any reasonable person would do, look the error up online (I use DDG btw), and found a forum post on Synology Community with the exact same problem from over a year ago and nobody found a solution. After restarting the NAS, stopping the service, restarting the service, it didn’t work, same message.

Finally, Hit the Solution

The only option left to do was to uninstall and reinstall, maybe Synology didn’t package it right or something. I have no clue what happened but uninstalling and reinstalling worked. So I updated it on the forum for all to see, but nobody has replied to my post and that made me sad.

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It’s Still Not Working…

After doing all this, I was able to access my drive through the web app and photos through web app but for some reason my Super Productivity folder on my mobile still wasn’t syncing. I don’t know why, but server sided looks all fine and dandy. It must be an issue with the phone client. So I decided the bright idea of updating all my apps and it started working again. Who knew that updating is a good practice?