Summary.

User Goal Techniques: Specific steps

  1. Identifyall potential users for the new system.
  2. Classify the potential users in terms of their functional role
    • Ex. shipping, marketing, sales
  3. Further classify potential users by organizational level
    • Ex. operational, management, executive
  4. For each type of user, interview them to find a list of specific goals they will have when using the new system
    • Start with current goals, then imagine new functionality that would add value.
    • Use verb-noun phrasing
      • Add customer
      • Update order
      • Produce report
      • …
  5. Create a list of prelim use cases organized by user
  6. Look for duplicates with similar use case names resolve inconsistencies
  7. Identify where different types of users need the same use case
  8. review the completed list with each type of user and then with each type of user and then with interested stakeholders

Types of Events

  • External Event
  • Temporal Event
  • State Event (Internal Events)